Welcome to our Knowledge Base

Frequently Asked Questions

  • What are the minimum hardware specifications to install HAPBX?

    Minimum Specifications

    • 2-core CPU at 2.2 GHz
    • 4 GB of RAM
    • 50 GB of storage

    Providing exact specifications can be challenging, as performance depends on several variables, such as:

    • The number of concurrent calls expected.
    • How many of those calls are being recorded.
    • Whether call compression is used (for example, using the G.729 codec).

    To help you better understand your system’s performance, we’ve created an article that explains these factors in detail and includes a stress test script you can use to determine how many concurrent calls your HAPBX server can handle. 

  • What are your recommended SoftPhone devices?

    HPABX Device Compatibility

    HPABX is fully compatible with any device that supports standard SIP or PJSIP protocols. We don’t limit you to specific brands, so you’re free to choose the hardware or softphone that best suits your needs.

    While you’re not required to use our own clients, we do offer excellent options developed specifically for seamless integration with HPABX :

  • How to reset HPABX , Sonata Suite Products and VitXi WebRTC password (HPABX 4/4.5)

    HPABX GUI

    hapbx reset-pwd {user}

    Immediately after, open the web interface and set a new password.

    VitXi WebRTC

    vitxi user:reset-pwd {username}

    Sonata Billing

    cd /usr/share/billing/

    php scripts/reset_pwd

    Sonata Switchboard

    cd /usr/share/switchboard/

    php scripts/reset_pwd

    Sonata Recording

    cd /usr/share/rec-manager/

    php scripts/reset_pwd

    Sonata Stats

    cd /usr/share/queues-stats/backend/

    php artisan user:reset-pwd {username}

    Sonata Dialer

    dialer user:reset-pwd {username}