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Here, you can select the Agents to be included on the report. Simply by...
Here, you can select the Agents to be included on the report. Simply by...
Here, we configure the Date and Time Range to use to generate the...
All of the reports have the option to be exported in various formats, here...
Some Reports will also possess an additional option to filter information. We can see...
In some occasions, orphan events may be found, for example, an Un-Pause event that would precede...
A very important piece of information to take into account is that sometimes, the...
Here, we select the Queues to include on the generation of the report. By...
In Call Centers, is it by norm to have work shifts, for example: In...
In some reports we find the Time Interval option. This parameter is used so...