Date 

  Here, we configure the Date and Time Range to use to generate the reports, when clicking on the field, we will be shown a calendar with multiple options.

We have some range templates that can facilitate the selection: 

• Today, we evaluate the calls for the current day. 

• Yesterday, we evaluate the calls for the day prior. 
• This week, we evaluate the calls for the current week starting from Monday, or the day you have defined as your week start. 
• Last week, we evaluate the calls for the week prior starting from Monday, or the day you have defined as your week start. 
• This month, we evaluate the calls for the current month. 
• Last month, we evaluate the calls for the month prior. 
• This year, we evaluate the calls for the current year. 
• Last year, we evaluate the calls for the year prior. 
• Custom, We can also select a custom date and time range by selecting the days on the calendar.