Here, we can see a detailed report from all of the outgoing calls by the agents. The information we can see is the following:
- Date, date and time of the call.Ā
- Agent, agent that made the call.Ā
- Destination, number dialed by the agent.Ā
- Disposition, type of disposition for the call.Ā
- Duration, call duration.Ā
- Wait Time, ring time before the call was answered.Ā
- Trunk, trunk through which the call was made.Ā
