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This is a detailed report for the abandoned calls on the Queues and their...
On agent reports, we can observe detailed information from each session for each agent,...
On this report we can see the information about the agent’s availability, as well...
On this report we can observe the total number of agents logged in to...
It shows the causes of pauses by agents in each queue, their duration in...
On this report we sum up the total time that an agent was logged...
This is a detailed report of the calls entering each Queue, with the possibility...
These are summarized and detailed reports for the answered and lost calls by agent....
On this report, we can observe in graph form the hours with peak time...
On the reports by Queue, we can get a summary of all the activity...
On this report we can get the calls offered (calls that entered the Queue),...
On this report, we can get the offered calls (calls that entered the Queue),...
On this module, we can create the different templates to use when send the...
On this report we can observe the total number of calls lost every hour...
On this report, we can see detailed information of calls not answered by an...
On this report, you will get the offered calls (calls that entered the Queue),...
Here, we can see a detailed report from all of the outgoing calls by...
This module allows you to create profiles of different reports to send automatically. The...
Here, we will schedule the date, time, and period through which a previously built...
Sonata Stats has a variety of reports grouped under three categories:
In every Call Center, the Service Level (SLA) is one of the most important...
On this report we can see a summary, with the ability to see details...
It is possible to create work shifts, for example, if our Call Center has...
Summarized report where in one screen we can see the total number of Answered...
In Traffic Reports we can find reports that have to do with calls depending...