Summarized report where in one screen we can see the total number of Answered and Abandoned Calls, as well as the SLA (Service Level)
Here, you can see the selected Queues, and the total of Answered and Abandoned calls, as well as the disconnection causes.
We can also see the Service Level in 10 second intervals. These intervals can be configured under Settings > Report Settings.
Now, we see a summary of the Answered Calls, Average Call Time, Waiting Time, and additional information.
We can also see a summary of the abandoned calls with the information of average waiting time and other additional data.
