Welcome to our Knowledge Base

Last Updated: 21 November, 2025

Agent Profiles 

When using Call Center Agents in VitXi WebRTC, it’s often necessary for each agent group to have...

Last Updated: 10 November, 2025

BFL Settings 

The BLF (Busy Lamp Field) Settings module in VitXi allows administrators to manage how many BLF contacts each...

Last Updated: 10 November, 2025

Event Logs

The Event Logs module provides administrators with a complete record of key actions performed within the...

Last Updated: 11 November, 2025

Groups

Groups in VitXi allow administrators to organize users for better communication, visibility, and management control.A...

Last Updated: 10 November, 2025

How to Create a User and Assign an Extension

After completing the VitXi installation wizard and preparing your VitalPBX extensions, the next step...

Last Updated: 10 November, 2025

ICE Servers 

The ICE Servers module allows administrators to configure the STUN and TURN servers used during WebRTC...

Last Updated: 10 November, 2025

Mail Settings 

The Mail Settings module allows administrators to configure the mail server that VitXi will use to...

Last Updated: 10 November, 2025

PBX Settings 

The PBX Settings module allows administrators to configure the connection between VitXi WebRTC and the VitalPBX server.This setup is...

Last Updated: 10 November, 2025

Presence Status

The Presence Status module in VitXi allows administrators to define and manage the different availability states that users...

Last Updated: 10 November, 2025

Roles 

VitXi includes a flexible Role Management System that allows administrators to define access levels and permissions...

Last Updated: 10 November, 2025

Social Networks 

The Social Networks module allows administrators or tenants to configure the official social media links that...

Last Updated: 10 November, 2025

Wizard Installation 

After installing VitXi WebRTC and preparing your VitalPBX server, the next step is to run the VitXi installation...